About the Service
We start with data and finish with results.
Our Retention Taskforce is a compact, high-impact UX process built to improve engagement and retention in existing products.
A senior UX expert dives deep into your experience, analyses user behaviour, and maps out exactly where and why users drop off – confusion, friction, or unmet expectations.
In just a short sprint, you’ll gain a clear picture of what’s broken, actionable insights, and a concrete plan to win users back.
Who Is It For?
- Product managers and UX teams, who need to pinpoint why users churn and what will bring them back.
- Companies with an active product, experiencing a drop in adoption, satisfaction, or usage, and need a fast, strategic response.
- Teams preparing for redesign or repositioning, who want to start with hard evidence about what’s not working and why.
Harnessing the Power of AI
AI enhances every phase – making insight extraction faster and sharper:
- Automated synthesis of user interviews and recurring patterns.
- Intelligent prioritisation of UX issues by retention impact.
The result: a shorter, smarter, and more precise process.
Deliverables
You’ll receive a detailed report including:
- A clear UX problem map highlighting friction points.
- Visual references and solution directions to guide the redesign.
- Prioritised recommendations for improvement.
- Optional analytics plan to track post-fix impact.
- A team debrief session presenting findings, solutions, and next steps
UX Prototype
Insights
Backlog of opportunities
The Process
Discovery & Diagnosis
Quick learning curve -product review, data scan, and stakeholder or user interviews to identify the key drop-off points
Interim Checkpoint
A brief mid-way report to confirm direction before deep-dive analysis.
Analysis & Recommendations
Mapping UX issues, identifying root causes, and outlining clear solution paths.
Summary & Action Plan
A structured presentation consolidating findings, fixes, and next steps - including analytics setup if needed.
